Dear Jeremy,

Thank you for contacting Audible.com. On its behalf, I would like to apologize
for any inconvenience and I am most committed to satisfying and resolving your
inquiry to the fullest of my abilities.

As per your email, I can understand how the DRM can cause such an inconvenience
to customers, and that others have found a way to work around the DRM which
seems to be listed online. However to further elaborate on the DRM, it is
important on our end to support it because majority of publishers would prefer
their content to be protected. You see without the DRM we would not be able to
distribute the majority of our 50,000 titles.

Now as for Amazon, I personally have not heard anything about us dropping the
DRM, due to a high volume of complaints. So I do apologize, but since I haven't
heard of anything, I would not honestly be able to comment on this rumor. Again
thank you for contacting us here at Audible and have a great day!!

Here at Audible, we truly value and appreciate your business; if you need
further assistance, please respond to this email or if you wish, please provide
me with a contact number and the best available time to reach you.

For additional questions, how to contact us and hours of operation, please
visit us at: www.audible.com/contactus

Sincerely,
Reggie M.
Audible Customer Support

Good day,

I keep receiving special offers from Audible which appear to be designed to
regain me as a customer. I signed up several months ago in response to an
advert in some podcasts I listen to[1] and was very pleased with the audio
quality and production values of the books I purchased.

However, the DRM restrictions placed on the books required me to change
operating systems and listen to the books on my computer rather than my mobile
mp3 player. Since I primarily listen to audiobooks in the car and at gym, this
is a deal-breaker for me and the reason I canceled my subscription.

The fact that DRM doesn't really work is common knowledge. A brief Google
search yields a number of ways to strip Audible DRM protections from
audiobooks, but all of them require more time and effort than I am willing to
expend. This means that the DRM isn't stopping the pirates (since they are
prepared to put in the effort) but it is stopping legitimate customers, such as
myself.

I believe an Amazon spokesperson has said that if enough people complain,
Audible will consider removing the DRM on their audiobooks.[2] I would very
much like this to be the case. In their current form, Audible books just aren't
very useful to me.

I intend to post the contents of this email on my blog[3], and would like to
post any response I receive as well, although I will obviously respect your
wishes should you ask me not to.

Thank you,
Jeremy Thurgood

[1] Escape Pod (http://escapepod.org), Pesudopod (http://pseudopod.org)
    and Podcastle (http://podcastle.org)

[2] Via Cory Doctorow on BoingBoing:
    http://www.boingboing.net/2008/01/31/amazon-buys-audible.html

[3] http://jerith.livejournal.com/

jerith

The Go Internet Banking site is at https://gointernetbanking.co.za.
However, http://gointernetbanking.co.za is also valid and redirects
to the Nedbank website.  http://www.gointernetbanking.co.za and
https://www.gointernetbanking.co.za both time out.  It is not really
very difficult technically to have all three of these incorrect URLs
redirect to the correct one, and it would certainly make life much
easier for those of us who type the URL by hand.

Good day

Thank you for this e-mail

I have forwarded your suggestion to our Head of internet banking.

Thank you
 
Derson Moodley
Go Banking Client Retention