Good day, I keep receiving special offers from Audible which appear to be designed to regain me as a customer. I signed up several months ago in response to an advert in some podcasts I listen to and was very pleased with the audio quality and production values of the books I purchased. However, the DRM restrictions placed on the books required me to change operating systems and listen to the books on my computer rather than my mobile mp3 player. Since I primarily listen to audiobooks in the car and at gym, this is a deal-breaker for me and the reason I canceled my subscription. The fact that DRM doesn't really work is common knowledge. A brief Google search yields a number of ways to strip Audible DRM protections from audiobooks, but all of them require more time and effort than I am willing to expend. This means that the DRM isn't stopping the pirates (since they are prepared to put in the effort) but it is stopping legitimate customers, such as myself. I believe an Amazon spokesperson has said that if enough people complain, Audible will consider removing the DRM on their audiobooks. I would very much like this to be the case. In their current form, Audible books just aren't very useful to me. I intend to post the contents of this email on my blog, and would like to post any response I receive as well, although I will obviously respect your wishes should you ask me not to. Thank you, Jeremy Thurgood  Escape Pod (http://escapepod.org), Pesudopod (http://pseudopod.org) and Podcastle (http://podcastle.org)  Via Cory Doctorow on BoingBoing: http://www.boingboing.net/2008/01/31/amazon-buys-audible.html  http://jerith.livejournal.com/
I don't really expect a useful response, but hopefully something will be done. As mentioned in the letter, I shall post any response I receive unless they ask me not to.
Update: I have received a reply from Audible